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Frequently Asked Questions (FAQs)

interaction in class

General Questions

1. What is the purpose of this platform?

Our platform empowers Micro, Small, and Medium Enterprises (MSMEs) by providing simple, accessible financial management tools. For ESOs, it offers a comprehensive solution to support entrepreneurs digitally, enhance program delivery, and measure impact effectively.

2. How can our ESO benefit from using this platform?

By integrating our platform into your programs, you can:

  • Digitize Curriculum: Upload and manage your training materials effortlessly.

  • Track Engagement: Monitor MSME interaction with your content through analytics dashboards.

  • Measure Impact: Use financial tracking data for detailed reporting and storytelling to donors.

  • Extend Support: Provide tools that MSMEs can continue to use after program completion.

  • Enhance Coaching: Connect your coaches and mentors with MSMEs through the platform.

3. Who are the intended users of this platform?

  • Entrepreneur Support Organizations (ESOs): Organizations that run programs to assist MSMEs in starting or scaling their businesses.

  • Micro, Small, and Medium Enterprises (MSMEs): Entrepreneurs seeking tools for financial tracking, learning, and business growth.

Getting Started

4. How do we sign up as an ESO?

  • Visit Our Website: 

  • Click on "Sign Up": Select the ESO registration option.

  • Provide Organization Details: Fill in your organization's name, contact person, email,

  • Complete Payment: A subscription fee is required to access the platform. Payments are securely processed via Stripe.

  • Create an account username and passowrd in our Secure Portal.

  • Access Your Dashboard: Once registered, log in to start setting up your programs.

5. Is there a cost associated with using the platform?

Yes, there is a subscription fee for ESOs to access premium features. Pricing details are available on the website. This fee supports continuous improvements and customer support services.

6. Can we try the platform before committing?

We offer a 14-day free trial as well as demos and consultations to showcase platform features. Please contact us at nathan@onow.com or schedule a demo through our website.​

Platform Features for ESOs

7. How do we upload and manage our curriculum?

  • Access the Curriculum Management Portal: From your dashboard.

  • Upload Content: Add PDFs and other materials.

  • Organize Content: Structure your curriculum using the Course-Lesson-Subtopic hierarchy.

  • Edit and Update: Make changes to your content anytime; updates reflect immediately.

8. Can we protect our content?

Yes, you can:

  • Set Visibility Settings: Choose between public or password-protected access for each piece of content.

  • Control Access: Share passwords or access codes with specific MSMEs or groups.

9. How do we view MSME engagement with our content?

  • Analytics Dashboard: View real-time data on enrollments, lesson completions, and quiz results.

  • Reports: Generate reports to assess engagement levels and identify areas for improvement.

10. Can we create quizzes and assessments?

Yes, you can:

  • Design Quizzes: Create custom quizzes for your lessons.

  • Automated Grading: The platform automatically grades quizzes and provides feedback to MSMEs.

  • Track Performance: Monitor MSME quiz results to gauge understanding.

Platform Features for MSMEs

11. What tools are available for MSMEs?

  • Easy Onboarding: Simple sign-up process with language selection and personalization.

  • AI Business Assistant: 24/7 guidance on any topic in their preferred language.

  • Financial Tracking: Chat-based system to record revenue, expenses, assets, and liabilities.

  • Automated Financial Statements: Generates income statements and transaction records.

  • Personalized Learning: Access to relevant content tailored to their profile.

  • Networking Opportunities: Connect with peers, potential suppliers, or customers.

12. How do MSMEs access our content?

  • Invitation: You can invite MSMEs via link or share access codes for protected content.

  • Platform Access: MSMEs log in to the platform to view and engage with your content.

  • Content Navigation: Organized structure allows easy access to courses, lessons, and quizzes.

13. How does the AI business assistant help MSMEs?

  • Personalized Advice: Offers recommendations based on the MSME's business type and challenges.

  • Financial Guidance: Assists in tracking finances and understanding financial health.

  • Learning Support: Suggests relevant learning materials and resources.

Technical Questions

14. Is the platform customizable to our branding?

  • Currently, the platform uses a standard interface. This allows us to reduce the cost of delivery for all users. 

15. Can the platform integrate with our existing systems?

  • At this time, the platform is standalone. Integration with other systems is not available, but we are exploring possibilities for future enhancements.​

  • Reach out to us for discussions about how we can create custom integrations with your processes if needed.

16. What languages does the platform support?

  • The platform supports multiple languages to cater to diverse users. Language options are available during the onboarding process.

  • We have the ability to support over 200 languages upon request.

17. Is the platform secure?

Yes, we prioritize security by:

  • Data Encryption: Protecting data in transit and at rest.

  • Access Controls: Ensuring only authorized users access sensitive information.

  • Compliance: Adhering to data protection regulations.

Support and Training

18. What support is available during onboarding?

  • Guided Tutorials: Step-by-step instructions within the platform.

  • Explainer Videos: Demonstrations of key features and processes.

  • Customer Support: Reach out via email at ascent.admin.dev@onow.com

19. Do you offer training for our coaches and mentors?

Yes, we provide:

  • Training Sessions: Webinars and workshops to familiarize your team with the platform.

  • Resource Materials: User guides, best practices, and FAQs.

20. How can we get help if we encounter issues?

Impact Measurement and Reporting

21. How does financial tracking benefit our ESO?

  • Impact Data: Collect quantitative data on MSME financial performance.

  • Storytelling: Use real-world examples and data to enhance reports to donors.

  • Program Improvement: Identify trends and areas where MSMEs need more support.

22. Can we access MSME financial data?

  • Aggregated Data: View overall trends and metrics.

  • Privacy Compliance: Individual financial data is protected to maintain MSME confidentiality.

  • Data sharing agreements can be arranged for program participants, but we operate under the principle that data belongs to the user entering the data - in this case, the business owner. 

23. How can we use the platform for storytelling to donors?

  • Reports and Dashboards: Extract data visualizations and summaries.

  • Success Stories: Leverage MSME progress and testimonials facilitated by the platform.

  • Contact us for more detailed options available through consultations.

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